Question 1

How do I place my first order?

Accepted Answer

Ordering from Amee Jee is simple:Browse our range of frozen meals and our chilled masala fish Add your favorites to your basket (minimum order value is £30).Choose whether you want a one-off purchase or to subscribe for convenience.Enter your delivery details and checkout.You don’t need a subscription to order — one-off baskets are welcome anytime.

Question 2

Do I have to subscribe to order?

Accepted Answer

No. Most customers place one-off orders whenever they like.Subscriptions are optional and simply give you:Automatic deliveriesExclusive subscriber savings (if applicable)The ability to set your preferred frequencyBut subscribing is not required to buy from us.

Question 3

What are the benefits of subscribing?

Accepted Answer

Amee Jee subscriptions are built for flexibility. As a subscriber, you can:Choose weekly, fortnightly, or monthly deliveriesChange your meal choices every cyclePause deliveries anytimeCancel whenever you needSave time by never re-ordering manuallyEverything is managed online in a few clicks.

Question 4

Is there any long-term commitment?

Accepted Answer

No — there’s no contract and no minimum subscription length.You stay subscribed only as long as it suits you.

Question 5

When do I need to make changes to my subscription?

Accepted Answer

You can update, edit, pause, or cancel your subscription anytime, but changes must be made at least 2 working days before your next delivery date.Why?Because your meals are already packed, labelled, and transported to our distribution centres ahead of delivery. Once that happens, we cannot stop or change the order.

Question 6

What happens if I try to cancel or edit too close to my delivery?

Accepted Answer

If you request changes within 2 working days of your delivery, that order will still be processed and dispatched as normal.Your updates will take effect from the following subscription cycle.

Question 7

Can I pause my subscription?

Accepted Answer

Yes. You can pause for any reason — travel, budgeting, or simply taking a break.Just make sure to pause 2 working days before your next scheduled delivery.

Question 8

Can I skip a single delivery without cancelling?

Accepted Answer

Absolutely. Log into your account, choose the upcoming delivery, and click “Skip this order.”Just make sure you skip at least 2 working days before delivery, or that box will still be shipped.

Question 9

Can I change my delivery address or schedule?

Accepted Answer

Yes — subscribers can freely update:Delivery addressDelivery instructionsPreferred delivery frequencyMeal selectionsBut again, changes must be made 2 working days in advance.

Question 10

When will I be charged for my subscription?

Accepted Answer

You’re charged before each subscription cycle, once your order is confirmed.If your cut-off passes and your order is locked in, you will be billed for that upcoming box.

Question 11

How do I cancel my subscription?

Accepted Answer

You can cancel anytime through your Amee Jee account.As long as you cancel more than 2 working days before your next delivery, no further charges will be made.

Question 12

Is there a minimum order?

Accepted Answer

Yes — all orders (one-off and subscription) have a minimum value of £30.This helps ensure packaging, transportation, and frozen/chilled delivery remain efficient and sustainable.

Question 13

Will I lose my account or past orders if I cancel?

Accepted Answer

No. You can cancel your subscription without losing your account, order history, or saved preferences. You can restart at any time.

Question 14

Are your products halal?

Accepted Answer

Yes — all Amee Jee products are 100% halal certified. We do not use mechanically slaughtered meat chicken/meat.

Question 15

Where do you deliver?

Accepted Answer

We deliver across mainland United Kingdom. Simply enter your postcode at checkout to confirm coverage. Please note: we currently do not deliver to the Isle of Man, the Channel Islands, or Northern Ireland.

Question 16

When will my order be delivered?

Accepted Answer

We deliver across mainland UK. At checkout you’ll be able to select from available delivery days.You’ll receive a tracking link or delivery window via text/email on the morning of your delivery. *Please make sure to accept your delivery on the scheduled day to avoid any risk of the products warming and compromising quality.*

Question 17

Do I need to be home to receive my delivery?

Accepted Answer

No — you don’t need to wait in. Our courier will leave your parcel in the designated “safe place” at your address (if one is provided).Because we deliver chilled (for our masala fish) and frozen meals, the box is insulated and constructed to maintain temperature safely until return. Please make sure to accept your delivery on the scheduled day to avoid any risk of the products warming and compromising quality.

Question 18

How is the food kept fresh during transit?

Accepted Answer

We use advanced packaging and cold-chain solutions to make sure your meals arrive in great condition:For chilled items (our packed chilled masala fish): insulated packaging + ice-packs to keep the meal at safe chilled temperature until you receive it.For frozen items: insulated liners, ice packs and strong outer boxes designed for frozen transit.Packaging is tested for typical courier transit conditions (temperature fluctuations, handling, delays) to keep your food safe and of high quality.

Question 19

What packaging is used?

Accepted Answer

Our pouches and trays are made from recyleable materials.The film seal is designed to keep the food fresh, leak-free, and safe in transit.The outer delivery box is sturdy and courier-rated.We focus on materials that are easier to recycle and have lower environmental impact.

Question 20

Is the packaging recyclable?

Accepted Answer

Yes — we design our packaging to be recyclable and/or compostable:The pouches: regular recycling.The film seal: regular recycling.The outer box: regular cardboard recycling.We also provide instructions on how to dispose of ice-packs and liners to reduce environmental impact.

Question 21

What if my box arrives damaged or the food feels warm?

Accepted Answer

If the packaging is visibly damaged, or the box is soggy and damaged, please contact us immediately at hello@ameejee.com  with your order number and photos. We’ll investigate and resolve the issue promptly.

Question 22

Do we deliver on bank holidays or weekends?

Accepted Answer

Delivery availability may vary depending on your postcode and courier partner schedules. If you order for delivery during a bank holiday period, the checkout will reflect the correct available delivery dates. If you’re unsure, contact support ahead of ordering.

Question 23

How much does delivery cost?

Accepted Answer

Delivery charges (if any) will be clearly shown at checkout before you pay. We may also offer free delivery for minimum order thresholds.Typically orders below £65 incur a delivery fee or £5.99. Any orders above £65 have free delivery automatically added at checkout.

Question 24

How can I track my delivery?

Accepted Answer

Once your order is dispatched you’ll receive a tracking link or code via email/text. You can monitor the courier’s progress, see the delivery window, and update safe-place instructions if needed.

Question 25

What happens if I’m away when the box is delivered?

Accepted Answer

If you’ll be out, you can:Provide delivery instructions (e.g., safe place, neighbour drop-off) when placing your order or via your account.Choose an alternate delivery day when placing your order.Our insulated packaging is designed to keep your meals safe until you can bring them indoors — but we recommend moving refrigerated or frozen items into your fridge or freezer as soon as you bring them in.*Please make sure to accept your delivery on the scheduled day to avoid any risk of the products warming and compromising quality.*

Question 26

How much do your products cost?

Accepted Answer

All prices are clearly displayed next to each product on our website. They include VAT but exclude delivery (unless free-delivery thresholds apply). We review our pricing periodically to keep things transparent and competitive.

Question 27

What payment methods do you accept?

Accepted Answer

We accept all major debit and credit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay. Payment is processed at checkout when you place your order.

Question 28

Are there discounts available?

Accepted Answer

Yes — we regularly offer promotional codes and discounts. For example:Exclusive subscriber-only savings for recurring ordersEnter your code at checkout and see the discounted price before payment.

Question 29

How can I see if a discount is active on my account?

Accepted Answer

When you log into your account, any valid discount will appear in your “My Account” or “Payment & Discounts” section. At checkout you should always see the discounted amount before confirming payment.

Question 30

Can I combine discounts or use multiple codes?

Accepted Answer

Typically only one discount or promotional code may be applied per order. If you have a valid code, apply it at checkout; the system will show if it’s valid or already used.

Question 31

Are your prices final once an order is placed?

Accepted Answer

All payments are processed through secure, PCI-compliant payment gateways. Your card information is never stored on our servers. We value your trust and protect your personal data with industry-standard encryption and practices.

Question 32

What happens if my payment fails?

Accepted Answer

If your payment is declined at checkout, please check your card details, ensure sufficient funds, or contact your bank. For subscriptions, if we cannot charge your card within the billing window, your delivery may be postponed or cancelled — we’ll notify you.

Question 33

Do subscribers get special pricing?

Accepted Answer

Yes — subscribers often benefit from special pricing and promotions tailored to recurring orders. When you choose the “Subscribe” option, any applicable subscriber discount will be automatically applied and shown at checkout.

Question 34

What is the difference between chilled and frozen meals?

Accepted Answer

The masala fish product arrives chilled, with a shelf life 10/12 days ready for quick cooking.All other meals arrive frozen, to preserve freshness and extend shelf life.This ensures optimum taste and safety across our product range.

Question 35

How should I store the meals once they arrive?

Accepted Answer

For frozen meals: Immediately place into the freezer. Use by the date printed on the packaging.For the chilled masala fish: Place in the refrigerator and consume by the date shown on the label.If you bring a frozen meal into the fridge, ensure it doesn’t refreeze after partial thawing.*Please make sure to accept your delivery on the scheduled day to avoid any risk of the products warming and compromising quality.*

Question 36

Can I freeze the products?

Accepted Answer

Yes — for products that arrive frozen, they may be kept in the freezer until the “best before” date and heated from frozen.If you receive a chilled item (the masala fish), do not refreeze once thawed.

Question 37

How do I heat or cook the products?

Accepted Answer

All our products are designed for convenience. Both on the product page and back of packaging contain detailed cooking instructions.

Question 38

Is the packaging safe for microwave or oven?

Accepted Answer

No — our pouches and films are not designed for safe heating:Always remove the film (if any) and packaging when heating up the products in microwave/air fryer/oven.

Question 39

What is the shelf life of the products?

Accepted Answer

For frozen meals: Use by the date printed on the packaging, provided they remain frozen. We aim to give our customers a minimum of 6 months.For chilled masala fish: Use by the date printed, and store in the fridge. This is typically 10/12 days. If product is left out of cold storage for too long, the “use by” date may no longer apply.

Question 40

Do your meals contain bones or hidden allergens?

Accepted Answer

We take great care to remove bones and clearly label allergens. However, with real food, occasionally a small bone or unexpected trace may slip through. We ask customers to be mindful and contact us immediately if they notice any issue.All allergen information and ingredients are listed on each product page and packaging.

Question 41

Do you provide nutritional information?

Accepted Answer

Yes — every meal includes clear nutritional information: calories, macros (protein, carbs, fat), full ingredient list and allergen declaration. You’ll find this both on our website and on the product packaging.