All prices are clearly displayed next to each product on our website. They include VAT but exclude delivery (unless free-delivery thresholds apply). We review our pricing periodically to keep things transparent and competitive.

We accept all major debit and credit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay. Payment is processed at checkout when you place your order.

For one-off orders: you’re charged immediately when you complete your checkout.

For subscriptions: you’ll be charged before each delivery cycle. Your account will be billed once your next box is confirmed (and within your payment method has been validated).

If you miss the 2 working-day cut-off for changing a subscription, the charge for the scheduled box will still apply.

Yes — we regularly offer promotional codes and discounts.

For example, exclusive subscriber-only savings for recurring orders

Enter your code at checkout and see the discounted price before payment.

When you log into your account, any valid discount will appear in your “My Account” or “Payment & Discounts” section. At checkout you should always see the discounted amount before confirming payment.

Typically only one discount or promotional code may be applied per order. If you have a valid code, apply it at checkout; the system will show if it’s valid or already used.

All payments are processed through secure, PCI-compliant payment gateways. Your card information is never stored on our servers. We value your trust and protect your personal data with industry-standard encryption and practices.

All payments are processed through secure, PCI-compliant payment gateways. Your card information is never stored on our servers. We value your trust and protect your personal data with industry-standard encryption and practices.

If your payment is declined at checkout, please check your card details, ensure sufficient funds, or contact your bank. For subscriptions, if we cannot charge your card within the billing window, your delivery may be postponed or cancelled — we’ll notify you.

Yes — subscribers often benefit from special pricing and promotions tailored to recurring orders. When you choose the “Subscribe” option, any applicable subscriber discount will be automatically applied and shown at checkout.

The masala fish product arrives chilled, with a shelf life 10/12 days ready for quick cooking.

All other meals arrive frozen, to preserve freshness and extend shelf life.

This ensures optimum taste and safety across our product range.

For frozen meals: Immediately place into the freezer. Use by the date printed on the packaging.

For the chilled masala fish: Place in the refrigerator and consume by the date shown on the label.

If you bring a frozen meal into the fridge, ensure it doesn’t refreeze after partial thawing.

*Please make sure to accept your delivery on the scheduled day to avoid any risk of the products warming and compromising quality.*

Yes — for products that arrive frozen, they may be kept in the freezer until the “best before” date and heated from frozen.

If you receive a chilled item (the masala fish), do not refreeze once thawed.

All our products are designed for convenience. Both on the product page and back of packaging contain detailed cooking instructions. 

No — our pouches and films are not designed for safe heating:

Always remove the film (if any) and packaging when heating up the products in microwave/air fryer/oven.

For frozen meals: Use by the date printed on the packaging, provided they remain frozen. We aim to give our customers a minimum of 6 months.

For chilled masala fish: Use by the date printed, and store in the fridge. This is typically 10/12 days. If product is left out of cold storage for too long, the “use by” date may no longer apply.

We take great care to remove bones and clearly label allergens. However, with real food, occasionally a small bone or unexpected trace may slip through. We ask customers to be mindful and contact us immediately if they notice any issue.

All allergen information and ingredients are listed on each product page and packaging.

Yes — every meal includes clear nutritional information: calories, macros (protein, carbs, fat), full ingredient list and allergen declaration. You’ll find this both on our website and on the product packaging.

We deliver across mainland United Kingdom. Simply enter your postcode at checkout to confirm coverage.

Please note: we currently do not deliver to the Isle of Man, the Channel Islands, or Northern Ireland.

We deliver across mainland UK. At checkout you’ll be able to select from available delivery days.

You’ll receive a tracking link or delivery window via text/email on the morning of your delivery.

*Please make sure to accept your delivery on the scheduled day to avoid any risk of the products warming and compromising quality.*

No — you don’t need to wait in. Our courier will leave your parcel in the designated “safe place” at your address (if one is provided).

Because we deliver chilled (for our masala fish) and frozen meals, the box is insulated and constructed to maintain temperature safely until return. Please make sure to accept your delivery on the scheduled day to avoid any risk of the products warming and compromising quality.

We use advanced packaging and cold-chain solutions to make sure your meals arrive in great condition:

For chilled items (our packed chilled masala fish): insulated packaging + ice-packs to keep the meal at safe chilled temperature until you receive it.

For frozen items: insulated liners, ice packs and strong outer boxes designed for frozen transit.

Packaging is tested for typical courier transit conditions (temperature fluctuations, handling, delays) to keep your food safe and of high quality.

Our pouches and trays are made from recyleable materials.

The film seal is designed to keep the food fresh, leak-free, and safe in transit.

The outer delivery box is sturdy and courier-rated.

We focus on materials that are easier to recycle and have lower environmental impact.

Yes — we design our packaging to be recyclable and/or compostable:

• The pouches: regular recycling.
• The film seal: regular recycling.
• The outer box: regular cardboard recycling.

We also provide instructions on how to dispose of ice-packs and liners to reduce environmental impact.

If the packaging is visibly damaged, or the box is soggy and damaged, please contact us immediately at hello@ameejee.com with your order number and photos. We’ll investigate and resolve the issue promptly.

Delivery availability may vary depending on your postcode and courier partner schedules. If you order for delivery during a bank holiday period, the checkout will reflect the correct available delivery dates. If you’re unsure, contact support ahead of ordering.

Delivery charges (if any) will be clearly shown at checkout before you pay. We may also offer free delivery for minimum order thresholds.

Typically orders below £65 incur a delivery fee or £5.99.

Any orders above £65 have free delivery automatically added at checkout.

Once your order is dispatched you’ll receive a tracking link or code via email/text. You can monitor the courier’s progress, see the delivery window, and update safe-place instructions if needed.

If you’ll be out, you can:

• Provide delivery instructions (e.g., safe place, neighbour drop-off) when placing your order or via your account.
• Choose an alternate delivery day when placing your order.
• Our insulated packaging is designed to keep your meals safe until you can bring them indoors — but we recommend moving refrigerated or frozen items into your fridge or freezer as soon as you bring them in.

*Please make sure to accept your delivery on the scheduled day to avoid any risk of the products warming and compromising quality.*